Practice updates

Appointment Booking Information

How to Book an Appointment


PLEASE ENSURE THAT WE HAVE YOUR UP-TO-DATE MOBILE NUMBER.

All appointments must be made by telephone.

📞 Please call: 0141 800 0820

❗ Please do not attend the reception desk to book an appointment.


Routine Appointments

📞 Call after 10:00am to book or change a routine appointment.

Routine appointments can also be used for:

  • Medication queries
  • General enquiries


Same-Day (Emergency) Appointments

⏳ Same-day appointments are strictly for urgent medical emergencies only.

🕘 We prioritise urgent medical calls between:

12:00 - 14:00 and 17:00-18:00 - we only accept emergency calls during these times, please only contact us if you have an urgent medical concern. Any routine concerns, please call after 2pm.


Telephone & Face-to-Face (F2F) Appointments

  • All same-day appointments will be telephone consultations in the first instance.
  • Face-to-face (F2F) appointments will be arranged by the clinician if your concern cannot be dealt with over the phone.
  • Our reception team is trained to guide you to the most appropriate service — please answer their questions to help us help you efficiently.


Extended Hours

We offer extended hours on the following days for pre-booked appointments (telephone or face-to-face):

📅 Tuesday & Wednesday

🕗 08:15 – 08:45

✅ These appointments can be booked up to two weeks in advance.

📞 Please call reception to arrange.


Out of Hours

If you need help when the practice is closed:

✅ Visit NHS Inform for self-help guides and advice on common symptoms.

📞 Call NHS 24 on 111 for non-urgent medical advice if you cannot wait until we reopen.


Keeping Your Appointment

We kindly ask that you attend or answer your scheduled appointment.

Patients have both rights and responsibilities regarding their care.

Our practice policy stipulates that if you miss a phone appointment and fail to answer, the clinician will try attempt to call again one last time before 5pm on the same day. We kindly request that you refrain from shouting or abuse the surgery staff, as such behaviour is taken seriously and may result in a warning / removal from the surgery list. If you arrive more than 10 minutes late for a face-to-face appointment, you may be asked to wait while the clinician is consulted. If they are unable to accommodate you, you will be required to rebook your appointment. Therefore, please ensure you attend your appointment on time.


📘 For more information, please read the Charter of Patient Rights and Responsibilities available on NHS Inform.